Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At Walkfreak, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Alex, still replies to most emails personally. (Yeah, really!)
Remember that time you emailed a company and got a robotic reply? Ugh. We’ve been there too. That’s why we promise—no canned responses here. Whether it’s a sizing question, a return request, or just a story about your favorite pair of sneakers, we’re all ears. Last month, a customer told us how our boots survived a Himalayan trek. Best email ever!
P.S. Need help ASAP? Try live chat during hours. But if it’s 2am and you’re debating between the red or blue sneakers… email us anyway. We’ve been known to answer those too.
Honestly? Because your feedback shapes what we do. That extra-wide toe box on our bestseller? Suggested by a nurse who works 12-hour shifts. The neon laces? A teen’s idea. So go ahead—tell us what’s on your mind. Who knows? Your email might just inspire our next big thing.
