You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider, but typically take 3-5 business days. To cancel an order, please contact our customer service team immediately with your order number and request.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation). Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Upon approval of your return, your refund will be processed within 5-7 business days. The refund will be applied to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account statement (typically 3-10 business days after processing).
Shipping costs are non-refundable except in cases where the return is due to our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. If you've confirmed with your financial institution that the refund has not been processed, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method. We appreciate your patience as we work to resolve any refund discrepancies.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Walkfreak
Address: 2523 Small Street, New York
E-Mail: [email protected]
Phone: +1212-838-1739
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, and we strive to respond to all inquiries within 24 business hours.
